https://cruciallearning.com/blog/workplace-violence/ VitalSmarts is now Crucial Learning Wed, 15 Aug 2012 13:38:52 +0000 hourly 1 https://wordpress.org/?v=6.5.2 https://cruciallearning.com/blog/workplace-violence/#comment-10 Wed, 15 Aug 2012 13:38:52 +0000 http://www.crucialskills.com/?p=2444#comment-10 One way to initiate your conversation is: “It is hard to understand what you are saying when you raise your voice. It would be better for me if we took a 5 minute break and you told me what was bothering you as calmly as you can. I am interested.”

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