Comments on: Transforming a Negative Environment

By: Transforming an undesirable Environment

Transforming an undesirable Environment — Sun, 01 Dec 2019 08:57:59 +0000

[…] https://www.vitalsmarts.com/crucialskills/2018/07/transforming-a-negative-environment/ […]

By: Leigh

Leigh — Thu, 19 Jul 2018 00:13:33 +0000

It is quite possible that 2 of the 21 are “on the money” – maybe there are legitimate reasons for their discontent. I can recall 15 to 20 years ago being 1 of 45 when arguing for my clients against bank, ummm, ….. Inadequacies? For those interested in what I was against, check out the “Financial Services Royal Commission” in Australia at the moment. Just maybe I was 1 against the whole industry!

By: Jeff Grigg

Jeff Grigg — Wed, 18 Jul 2018 17:51:59 +0000

In reply to Bill Barr.

“CPR—The three types of conversations that can be held around a particular issue:
– Content (discussing the issue itself),
– Pattern (discussing the problem that the issue keeps recurring), and
– Relationship (discussing the fact that the issue is affecting your overall relationship with the other person).”

https://www.vitalsmarts.com/crucialskills/glossary/#q9

in more detail:
https://www.vitalsmarts.com/crucialskills/2007/10/using-cpr/

By: David Rhodes

David Rhodes — Wed, 18 Jul 2018 17:43:32 +0000

In reply to Bill Barr.

Hi, Bill. check this bit from the archives: https://www.vitalsmarts.com/crucialskills/2009/06/using-cpr-to-save-relationships/ That’s an example of Content, Pattern, Relationship.

By: David Rhodes

David Rhodes — Wed, 18 Jul 2018 15:54:55 +0000

In reply to Bill Barr.

https://www.vitalsmarts.com/crucialskills/2009/06/using-cpr-to-save-relationships/

By: Bill Barr

Bill Barr — Wed, 18 Jul 2018 15:42:28 +0000

You mention “CPR skills”. I am having difficulty finding out what “CPR” means, besides cardiopulmonary resuscitation.

By: Jeff Grigg

Jeff Grigg — Wed, 18 Jul 2018 14:55:52 +0000

In reply to Rebecca.

I did not see the “taking it to their supervisor first” thing in the article, at first. But now I see it, in the example given:

“We’ve talked before about sharing rumors without checking them with me first. I thought I had your commitment to stop doing this. I hear you shared a rumor this morning. If my facts are right, then you broke your commitment to me. …”

Perhaps this is not the best or a most general example.

(I can easily imagine myself giving responding negatively to such a statement. I find that I often disagree about “what we agreed to” — when it was much more of a lecture with veiled threats than a discussion — with no actual agreement. >;-> )

Perhaps a more constructive example would have to be much more specific. Like, “John, I’ve overheard you saying that we selected this vendor to enrich the CIO who holds stock in them. That’s quite a serious accusation. If you have solid information to back that up, then we should take it to the legal department, and act on it. But the vendor selection was actually done by a special committee, with no direct input from the CIO. If you’d like to see their analysis and ranking of the vendors, I could show it to you, and anyone else who may be interested. Spreading rumors without factual basis can be quite a problem.”

By: David Rhodes

David Rhodes — Wed, 18 Jul 2018 14:55:36 +0000

Good article –
Regarding #2 (“The solution to these first two problems is to add more and more honest information to the pool…”), I am reminded of the advice from Mary Ann Allison (Managing Up, Managing Down) :
“Accurate information is a key part of motivation.”

By: Jeff Grigg

Jeff Grigg — Wed, 18 Jul 2018 14:31:24 +0000

Related to this, I have observed a management anti-pattern to avoid: Don’t try to kill negative or misleading rumors by trying to kill the rumor mill at the source. I’ve seen some managers respond to rumors with “Who told you that?”, and trying to find the source(s) and stop them. No amount of punishing people will stop them from talking about things they think and may have heard. In an environment without transparent and easy access to good information, rumors flourish.

Instead, overcome rumors and misleading information by broadcasting good information. If you are a consistent, reliable, and easily accessible source for known reliable information, then people will stop paying attention to the rumors. They’ll know where to go for the truth.

By: geraldine uy

geraldine uy — Mon, 19 Mar 2018 16:10:49 +0000

Thank you ,it is very informative