Comments on: Effectively Mediating Group Conversations https://cruciallearning.com/blog/effectively-mediating-group-conversations/ VitalSmarts is now Crucial Learning Mon, 21 Sep 2015 21:18:20 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: vicki https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4255 Mon, 21 Sep 2015 21:18:20 +0000 http://www.crucialskills.com/?p=5994#comment-4255 I have been a facilitator of group process for over 20 years. I always establish ground rules with the group (they generate the ideas for the rules of engagement and conversation). I have a list available of others that have been used in the past that they can get ideas from if they so choose. We then talk about the best way to ensure that we follow them so that they group can have the level of trust and openness that they desire. As the facilitator, I have the role of bringing up their rules of engagement so that they can reassess, change them or add to them. It works extremely well. Feelings are not hurt since the group came up with them and there is a lot of humor used by groups when enforcing them.

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By: Rebecca https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4254 Mon, 14 Sep 2015 14:09:55 +0000 http://www.crucialskills.com/?p=5994#comment-4254 In reply to RuediG.

Using a questionnair is great, but should be have the option of being anonymous

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By: RuediG https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4253 Thu, 10 Sep 2015 02:17:35 +0000 http://www.crucialskills.com/?p=5994#comment-4253 The advice given in the post seems to be oriented entirely toward outside behavior with little inquiry into the reasons why the disruptive behavior is occurring. Is the person speaking out of turn, off topic and on the side because the person cannot hear and follow the main thrust? Is it because they want to add something they think is pertinent and important, but maybe not for all participants? Is it because they think the topics of the group are becoming less relevant?

Before exploring any solutions through a group conversation or an individual conversation, I would advise to have an individual conversation with the “offender,” focusing on open questions such as
– How do you feel about the group?
– How well does the group meet your needs?
– How interesting do you find the topics we’ve been talking about?
– etc.
Another way to handle this would be to distribute a questionnaire along these lines (“Rate 1-5, plus comment if you wish”) to all group members before the next meeting, collate the answers, and then discuss the collated answers in the group.

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By: Jim https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4252 Wed, 09 Sep 2015 15:58:02 +0000 http://www.crucialskills.com/?p=5994#comment-4252 I appreciate your thoughtful response to this question. I have a slightly different view and offer it for your consideration.

First this is not a mediation, it is group facilitation. A small point? not really. Mediation is about helping two or more parties solve problems, facilitation would be helping the group achieve shared goals.

Second. I would start with the group goals, so they are understood and shared with by group. These should be stated or posted at each meeting. For this group one possible goal is to “create a safe environment for open sharing”.

Third. I would encourage creation of processes and ground rules that support the goal. One here might be “only one person speaks at a time”, or “no side conversations”, or “we listen with respect while others take their turn sharing”.

Forth. I would use the purpose and ground rules to help direct the group to their goals. I would select processes that encouraged participation by all.

Last. I would encourage supportive acknowledgement of speakers, and, of participants who help create a safe space.

If the sidebars took place in this environment it is easier to correct in the moment or in private conversation. I am suggesting a bit of prevention first before response. The process here is intended to create safety for all to participate.

It has worked well in many small groups.

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By: Rebecca https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4251 Wed, 09 Sep 2015 15:57:29 +0000 http://www.crucialskills.com/?p=5994#comment-4251 In reply to Lanis Kuyzin.

Good point. Anothe reason to discuss one on one instead of in a group.

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By: Jenny M https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4250 Wed, 09 Sep 2015 15:22:34 +0000 http://www.crucialskills.com/?p=5994#comment-4250 Another thing to consider – I observed this behavior with my Grandfather right before we realized he was having issues hearing the conversation. He was embarrassed to admit he couldn’t hear what we said, so he abruptly changed the subject instead of asking us to repeat our comments. He still wanted to participate in the family conversation, and didn’t realize when he was talking over someone else already saying something.

Later, he would also make negative assumptions about what people said and get angry and defensive when we tried to clarify what we were really talking about. This was a symptom of Alzheimer’s, that was made worse by the hard of hearing problem. Fortunately he had my grandmother to insist he see a doctor.

If your group includes folks 40-80, you may have someone who needs aging support. If they are living alone, you may be the only person noticing this behavior. You might setup a gathering and invite family members to come meet the group as a way to connect with them about this issue, if it comes to that.

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By: Rebecca https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4249 Wed, 09 Sep 2015 14:11:35 +0000 http://www.crucialskills.com/?p=5994#comment-4249 I strongly caution on a group converstation. Talk to each person who is doing sidebars. Discussion in a group has potential for to go so wrong the group dynamic can be damaged beyond repair and not fixed the problem. Those who don’t do sidebars may rightly be offended at being lumped in with the offenders, and some offenders may not even recognize that they are who you are talking about. Lastly the leader of the support group is the one responsible for the problem getting out of hand. When sidebars starting occurring the leader either have told the person right then to stop doing it, “Teri, it’s Susan’s turn to speak. Please wait until it’s your turn to share your comments with the group.” Or talk to the offender alone right after the meeting.

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By: sandrashill https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4248 Wed, 09 Sep 2015 13:57:53 +0000 http://www.crucialskills.com/?p=5994#comment-4248 I’ve been thinking about your first point, Don’t overrepresent what you have heard from others”…. While I agree with it to a certain extent, I think that taking the approach of only sharing your own observations has its downside, too. This downside is that the person might think that your observations are somehow “wrong,” or it’s just “your problem” or “you’re being overly sensitive,” or “I think you’re misinterpreting your observations in terms of how other people really feel.”

I have to admit, at least a couple of times over my work career I’ve had this reaction when being given feedback like this and it wasn’t until the person made it clear that other people were saying the same thing about me, too, that I was fully able to accept that the problem was all mine.

Perhaps the solution is leading with the kind of approach that you suggested, but then, if the person seems hesitant to accept what you’re saying, to then back it up with a general report of what others have said (without getting into who said what or the specific wording, especially if it was expressed in a way that could be more hurtful than necessary).

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By: Dawn https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4247 Wed, 09 Sep 2015 13:22:58 +0000 http://www.crucialskills.com/?p=5994#comment-4247 Just following up on this discussion. The advise in this column is always good. So much applies to the workplace as well as handling our personal lives. And I do appreciate how the conversations are directed to take people’s perception and feelings into consideration. Having said that, one point that was missing today. The pont is how the person sharing with the group preceives the side conversations. Do they feel what they are sharing and contributing is not important? The side conversation can be preceived as rude, talking out of turn. The side conversation may be adding something to the point being discussed but is not shared with all the group. This can all come out when the topic is brought up by the leader, but as you said, someone’s feelings may be hurt and they will not add to the discussion of side conversations. I may not have worded this correctly, but I hope you see where I am going with this point. I have been the person talking when someone else is doing a side conversation and it makes me feel what I am contributing is not important or is insignificant. But I also would not be confident enough to say so. Thank you for letting me share.

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By: Lanis Kuyzin https://cruciallearning.com/blog/effectively-mediating-group-conversations/#comment-4246 Wed, 09 Sep 2015 13:05:08 +0000 http://www.crucialskills.com/?p=5994#comment-4246 Since the group has members who are 80 years old, I wonder if the woman who does not participate fully is hard of hearing or perhaps cognitively impaired.

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