Comments on: Dealing with New Job Expectations https://cruciallearning.com/blog/dealing-with-new-job-expectations/ VitalSmarts is now Crucial Learning Wed, 20 Aug 2014 17:35:06 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: Karen Sinclair https://cruciallearning.com/blog/dealing-with-new-job-expectations/#comment-3630 Wed, 20 Aug 2014 17:35:06 +0000 http://www.crucialskills.com/?p=5443#comment-3630 David, I like your answer and would like to add a few points. Before I start, I must compliment “Frustrated” for the innovations she introduced over the years. It sounds like she has helped bring her company this far and has the opportunity to be part of their new direction.
Firstly, it may help to discuss the new deal with others, perhaps with an analyst. if the company has an analyst it may help to seek input and not feel frustrated and entirely alone with the challenge to do twice as much. Two eyes are better than one and an analyst is trained to objectively review procedures and recommend a brand new approach to help you to meet the new goals. Also, it the analyst can’t find ways to do more, you will have an ally.
Secondly, “quality” is not an iron-clad constant. Re-define what quality means in the new management situation. For example you may have valued neat stacks of resolved customer cases, while they want to serve twice as many customers and may not care for detailed documentation. Your approach is valid and so is theirs. Different perspectives about quality. They may be concerned about a backlog of unresolved cases and need your help to have twice as many completed. Find out what their concerns are. Become part of that new mission, and still feel proud about what you did under the old.
Finally, after doing the same job for 14 years, it is not unusual to feel frustrated by the call to produce twice as much. I understand. You care, and you have constantly made improvements over the years. Another way to think of it is like completely remodeling your old kitchen after constantly cleaning, mopping and repainting for 14 years. It looks pretty good now, but the prospect of an up-to-date and modernized one may help you do even better. . Good Luck.
Karen Sinclair, Business and Social Analyst
http://www.karenswall.com

]]> By: Jan Stefanski https://cruciallearning.com/blog/dealing-with-new-job-expectations/#comment-3629 Wed, 20 Aug 2014 16:19:42 +0000 http://www.crucialskills.com/?p=5443#comment-3629 David,

As usually, you (and your colleagues) continue to provide sound advice by broadening the scope/view of a situation and seeing if from multiple perspectives.

You definitely do not subscribe to a “victim” mentality.

Thanks.

]]> By: Betty JN https://cruciallearning.com/blog/dealing-with-new-job-expectations/#comment-3628 Wed, 20 Aug 2014 15:07:48 +0000 http://www.crucialskills.com/?p=5443#comment-3628 Good advice!!

]]> By: Robert Preston https://cruciallearning.com/blog/dealing-with-new-job-expectations/#comment-3627 Wed, 20 Aug 2014 13:20:43 +0000 http://www.crucialskills.com/?p=5443#comment-3627 Dear Frustrated,
It sounds to me that management saw what a good job you have done in the past new or not, Otherwise they would give you less customers not more. The story I would be telling myself is I am blessed with a new challenge of doubling my load and increasing efficiencies even more. And very glad they are not removing workload from my team.
Good Job by the way sounds like you are on top of you game.

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