https://cruciallearning.com/blog/qa-influencing-an-entire-department/ VitalSmarts is now Crucial Learning Tue, 10 Jun 2014 17:42:44 +0000 hourly 1 https://wordpress.org/?v=6.5.2 https://cruciallearning.com/blog/qa-influencing-an-entire-department/#comment-3360 Tue, 10 Jun 2014 17:42:44 +0000 http://www.crucialskills.com/?p=5191#comment-3360 Thank you for these points. It too has been my experience that if these steps aren’t followed, managers just end up banging their head against a very hard wall or point the finger. Change is difficult, but can be successful.

]]>