Comments on: Using CPR

By: Rolando

Rolando — Fri, 12 Apr 2024 13:58:58 +0000

I believe that CPR is an important tool for everyone in a leadership to have. This is something positive with positive results. It raises the conversation to another level.

By: Bibiana Escobar

Bibiana Escobar — Fri, 22 Sep 2023 00:32:29 +0000

Hello Joseph, I am deeply inspired by your work. Every company should bring you as a note speaker to start the conversation about crucial conversations and bring awareness. I used to work with HiCue Speakers a speaking agency in Colombia South America https://hicuespeakers.com/en

I find CPR to be an incredible tool to understand where the conversation needs to begin. I am confused however because in this example “This is the third time today you didn’t get me the parts—where are they?” It sounds to me like a pattern question as it is talking about the “third time” the issue happens. Can you share an example of a pattern question and more examples of relationship questions. But I assume these will be provided as I take the course. Thank you for your incredible work and I will read your books and your material as I believe communication skills are the most critical to grow and improve in every aspect of my life. Thank you.

By: Marc

Marc — Tue, 28 Mar 2023 20:40:26 +0000

Thank you for the examples here! It is easy to get stuck on content sometimes. I feel like the other levels, especially relationship are harder partly do to more vulnerability.

By: Ololade

Ololade — Mon, 27 Feb 2023 21:34:49 +0000

This is so enlightening and am so glad to have been a part of the crucial conversation training. I have actually been having these type of conversations in the past but not necessarily following the CPR process at all times. Now I know better, and will be more intentional about having crucial conversations. Thanks

By: Carla Kotsifakis

Carla Kotsifakis — Sun, 15 Jan 2023 18:03:51 +0000

I think I’ve been stuck on content all my life..

By: Malcolm Haslop

Malcolm Haslop — Sun, 06 Nov 2022 18:05:46 +0000

Reading some of the previous comments to the Joseph’s text, I think that at the beginning we should think “that it is really difficult sometimes to find the right words”, but to find the right words, first we have to exercise how communication skills. Once we do that it is really easy to talk to anyone without threatening or offending the person/s.

By: Marzena

Marzena — Sun, 02 Oct 2022 14:37:55 +0000

I think that in some conversations it is very difficult to find the right words to achieve the result we would like to achieve

By: Sibongile Mguda

Sibongile Mguda — Fri, 29 Jul 2022 11:24:02 +0000

I think this is easier said than done, what happens when this is a personal relationship there is not superior to escalate to?

By: Dumisani Dakile

Dumisani Dakile — Wed, 27 Jul 2022 23:27:55 +0000

I think crucial conversation is a skill and art for life. It is not theory and or some academic exercise but a necessary tool for all human beings. It has a potential to change the world.

By: Jacqueline

Jacqueline — Sat, 30 Oct 2021 18:01:59 +0000

Hi Real Word and Joseph! Thank you for your discussion. It’s always comforting to see that there are so many similarities in issues along such a large spectrum of working environments. I want to explore the end of Joseph’s response where documentation of a pattern was noted and prompt direct explanations of how learning contracts or discipline contracts fall in place and work out to in the end or, hopefully, growth and evolution of an employee. As a health practitioner, I know first hand how people would rather hear the truth immediately than sit and wonder if they are serious trouble or not. Someone would rather hear the news that they have terminal cancer than to have the information withheld to save a face to face awkwardness for the messenger. Time allows the beginning of moving past the initial denial and anger phases of grief toward acceptance and moving on toward healthy self growth. Similarly, but not as high stakes perhaps, is having a serious and prompt conversation with a nurse about why mistakes are happening. You will never know what someone is going through and what may inevitably be bleeding into their work from home, or worse what is happening within the work environment in the way of bullying, gossip or abuse until you open up a conversation. Opening up a conversation about patterns could lead to the initiation of a person recognizing a pattern themselves. Maybe they don’t know they are doing it. So many managers I’ve had live in silence until one day, in your review, you are hit in the face with a load of criticisms you wish you knew earlier.