Comments on: Life-Threatening Crucial Conversations

By: Jayne Schweiger

Jayne Schweiger — Wed, 14 Sep 2016 16:08:38 +0000

OSHA requires you to have a safe workplace for your employees. You already know how volatile the situation can be, and have had a history with violence in these sitautions. I would think it would be protocol to have law enforcement with you for protection. Good suggestions for defusing the situation as well, but no one should be put in harms way.

By: Problem Client or Client with a Problem? - Roundtuit

Problem Client or Client with a Problem? - Roundtuit — Fri, 19 Feb 2016 14:54:37 +0000

[…] Research by the Crucial Conversations team found that the more positive interaction and dialogue there is between staff and clients, the lower the assaults. […]

By: Elizabeth

Elizabeth — Thu, 18 Feb 2016 16:48:35 +0000

Dear Joseph,

Get your team trained by this dude: cbltac.us
They have an awesome training on body language and the physiology behind violence.

I love crucial conversations and combined with the training I got from cbltac.us, I feel well equipped to handle tough situations. Practice is key though, learn and PRACTICE, PRACTICE, PRACTICE. Without practice, knowledge is useless.

By: Grizzly Bear Mom

Grizzly Bear Mom — Wed, 17 Feb 2016 17:33:36 +0000

In reply to Grizzly bear mom. I've been pistol whipped and held at gunpoint by three bandits, attacked in my office by a mentally ill man, and ran in fear of my life on 9-11. I want a 200 pound gorillla with me when I perform risky tasks. I can identify with the writer.

By: Grizzly Bear Mom

Grizzly Bear Mom — Wed, 17 Feb 2016 17:31:22 +0000

In reply to Lisa Baker. Remote turnoff sounds like the answer here. They put meters in homes erved by the Baltimore Gas and Electric company that they can read from a car. I would bet that they can be turned off from the car too. It's the few folks in old houses (that is poor people who have problems paying their bills) who don't have the new meters that are the problem.

By: Letizia

Letizia — Wed, 17 Feb 2016 16:17:27 +0000

I really appreciated this posting. I do a volunteer work that puts me in a similar situation as these electric company folks. Great, practical reminders for using the Crucial Skills tools.
Thanks!

By: Lisa Baker

Lisa Baker — Wed, 17 Feb 2016 15:36:22 +0000

This is a woefully inadequate answer to an extremely dangerous situation. I have to believe you don’t understand the letter, as normally your answers are sensible and right on.
No one from a utility company should be placed in harm’s way as such. I don’t have all the answers, but security escorts to start is a no-brainer. If someone has to knock on the door, they had better be protected up front. How about developing ways to shut off/turn on power remotely? One only has to watch the evening news to see how people’s lives are unraveling. Start with some honesty that the so-called economic recovery has not happened in much of the US; I work with the public and see the desparation on a daily basis. We have good citizens in real trouble NOT of their own making, in addition to citizens reaping the consequences of unwise decisions (sometimes made out of desparation) and citizens who have been completely disenfranchised and marginalized by the state of our economy.
Sorry to say, but these suggestions are pathetic.

By: Grizzly bear mom

Grizzly bear mom — Tue, 16 Feb 2016 23:57:52 +0000

Could you schedule all of your turn offs on the same day s and pay heavy weights from the local sports teams per diem to film these interactions? There is safety in numbers.