My friend has anger issue and accused me of hurt her I said nothing bad to her now threating to block me facebook . I met this woman 20 yr or 30 yrs later I found her I don’t through all the years way

I too have found a heartfelt apology to be very effective. I also think I’ve taken this too far in apologizing in places where it is not warranted. It can be a hard habit to break. I’m working on ways to try and honor the other person’s position without belittling myself. No easy task.

I appreciate your story. I’m in a similar situation and it is refreshing to hear that you had a positive outcome. Thank you for sharing!

To add to what I wrote, in a situation where I’ve been verbally attacked, the other person probably also needs to calm down before we can discuss it.

Wouldn’t the attack be the first act of war?

The advice for sending it in email is you have a record of the encounter.

The article encourages wayyy too much effort to spend addressing what is likely either somebody else’s mistake or an attempt to manipulate. The first thing you should say is , “Lets go talk about it with [authority figure or leader]”. By doing so you’re saying you have nothing to hide and aren’t worried about whatever over-reaction or nonsense they’ve come up with. Most of the time they say , “No no no , forget it, it’s not a big deal” Even though they made it sound like a big deal a moment ago.
If it’s a legitimate issue they have , then you’ll have a moderator to keep it from becoming a bigger deal than it needs to be. I might also respond to hostility by saying , “Lets do this the smart way , write me an email so you can include all the details and I’ll respond as soon as I can. That way we don’t look like crazy people in front of everyone.” If they’re disappointed or reluctant it’s because they were anticipating the act or result of attacking you in person, which is BS. And it suggests that you’d hold your ground and fight back if they did.