Crucial Conversations for Mastering Dialogue Posts

Restoring Your Good Reputation

I recently worked on a very complex and emotional employee issue. I strongly believed the employee needed to be fired—and that was the ultimate outcome—but the employee’s manager and vice president strongly disagreed with me. I stand by my decision, but greatly regret how I bullied my way through our shared experience. I behaved like a bulldozer, insisted on my decision being accepted, and actually lost my temper.

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