Comments on: Crucial Conversations in Customer Service https://cruciallearning.com/blog/crucial-conversations-in-customer-service/ VitalSmarts is now Crucial Learning Thu, 03 Aug 2023 17:44:08 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: Bill Besalski https://cruciallearning.com/blog/crucial-conversations-in-customer-service/#comment-11120 Thu, 03 Aug 2023 17:44:08 +0000 https://cruciallearning.com/?p=16016#comment-11120 I am preparing a training session for a group of managers who are responsibile for sales and customer service. The focus will be on “looking at customer complaints as an opportunity to build relationships.” All have taken Crucial Conversations for Mastering Dialogue. Your narrative is very helpful in formulating my thoughts.
Are you aware of any other resources I might find useful?
Much appreciated.
Bill

]]> By: Brittney Maxfield https://cruciallearning.com/blog/crucial-conversations-in-customer-service/#comment-10252 Mon, 17 Oct 2022 15:35:46 +0000 https://cruciallearning.com/?p=16016#comment-10252 In reply to Ben.

Thank you. Great insight.

]]> By: Ben https://cruciallearning.com/blog/crucial-conversations-in-customer-service/#comment-10250 Sat, 15 Oct 2022 10:54:30 +0000 https://cruciallearning.com/?p=16016#comment-10250 Often times you don’t regard the seriousness of the customer complaint… Your suggestions truly seem to empower as well as resolve these issues

]]> By: Brittney Maxfield https://cruciallearning.com/blog/crucial-conversations-in-customer-service/#comment-10249 Wed, 12 Oct 2022 21:53:06 +0000 https://cruciallearning.com/?p=16016#comment-10249 In reply to David Oliphant.

Hi David, the quickest way to connect with our team to discuss Crucial Conversations training is to visit our contact us form here: https://cruciallearning.com/contact-us/#contact. You can also send me an email at brittney.maxfield@cruciallearning.com and I can get you in touch to learn more.

]]> By: David Oliphant https://cruciallearning.com/blog/crucial-conversations-in-customer-service/#comment-10248 Wed, 12 Oct 2022 13:31:36 +0000 https://cruciallearning.com/?p=16016#comment-10248 I am looking for more training in this area (Crucial Conversations in Customer Service) Which course or courses from Crucial learning would best fit this need?

]]>