Comments on: Tips On Influencing Your Team Through Change

By: Tips on Influencing Your Team Through Change

Tips on Influencing Your Team Through Change — Mon, 27 Dec 2021 06:44:54 +0000

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By: Sarah Renz

Sarah Renz — Fri, 10 Dec 2021 21:14:14 +0000

In reply to Jony Khoe. If you have to implement a major change with a short lead time, you owe your employees an honest explanation. Is the short notice due to outside circumstances beyond your control, or is it due to poor planning/communication on your company's part? If the latter, what will you do to ensure that the future changes are rolled out with sufficient time for staff to adjust and retrain? Most people understand that "stuff" happens and can forgive once or twice, but if this is happening on a regular basis, your change management process needs to be improved.

By: Gerhard Jordan

Gerhard Jordan — Thu, 02 Dec 2021 09:37:01 +0000

Please let me add some personal experience: when I was starting my career as a relatively shy person I was VERY reluctant to pickup the phone and talk to business partners – mainly due to the lack of my own experince with customer communication. Thus, I focused on eMail since I could read and correct my wording before I sent it out.
Then I learned that there is a tremendous enhancement in customer experience when asking your customer a week later whether your feedback was appropriate and helpful or whether the customer had different expectations. At that time, my manager had asked me to rather pickup the phone in order to check in with a certain customer because clarifying expectations would be way easier in talking than by eMail. So I called in – and was overwhelmed by the customer´s feedback. It was something like “well, you really care about my problem because after a week you still think about it. Great, thanks much!”
I had not expected such positive feedback at all. That experience however triggered me to pickup the phone more often – just to clarify and eventually also set expectations. I had learned that a phone call can be a Win-Win for both parties: customers understand that I care about their expectations, and I can receive some positive nudges.
That said, I do very much support your suggestion “work on the ability”.

By: Jony Khoe

Jony Khoe — Thu, 02 Dec 2021 01:32:52 +0000

Love the sequencing of what to look out for. Assumption needs to be factual ; expectation best put thru with a ‘why’ story ; equip before expectation ; persuade to ensure buy-in for a longer run … so the question is what if time is not on our side? How do we push the to-do thru swiftly and gracefully …

By: Andrea Jessop

Andrea Jessop — Wed, 01 Dec 2021 18:19:53 +0000

This is a fabulous response! Thank you for such a great example of expressing respect for a difference, rather than judging a perceived lack of willingness or desire. You’ve inspired me to order your book, just to hear more. I hear so much derision from one generation to another, which accomplishes nothing. Confidence breeds motivation, so I love the approach of addressing ability barriers first. Thank you!!

By: Anita Blatz

Anita Blatz — Wed, 01 Dec 2021 17:55:07 +0000

That is some great advice and suggestions. It’s very applicable and practical for the workplace. Thanks

By: Aimee Sikes

Aimee Sikes — Wed, 01 Dec 2021 17:15:33 +0000

Wow — this is the best advice/response I have ever read on this site. And ALL advice/response messages are helpful and insightful. Thanks!