Dear Crucial Skills, We have a set of standards in our company. One of them references how we treat other employees with respect. Recently, I put one of my employees on verbal warning for calling another employee a vulgar name—a clear sign of disrespect. This was a pretty clear-cut case. But others are more gray. …
Dear Crucial Skills, A while back, my wife asked if it would be okay with me if her 30-year-old son set up residence in the spare bedroom for three months until he got his own home. I thought that sounded fine. It’s now been three years and the lad is still there. My wife doesn’t …
Dear Crucial Skills, I work in a situation where we have a reputation for being ‘nice’ to employees and not having crucial conversations when needed. This leads to inconsistent messages, inconsistent productivity and our missing of several key goals. Which do you think would be better to try first; a roll out of Crucial Conversations …
Dear Crucial Skills, In Crucial Conversations and Influencer you note studies that correlate changes in behavior to increases in productivity and/or profitability. I will be going through Crucial Conversations trainer certification in January and would like to know how we can measure the impact of the classes after they are performed. What are some of …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I’m currently taking Crucial Conversations Training at work. It has helped me both at home and at work by giving me the confidence to take quite a few bulls …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, What do you do if you try everything and still can’t make it safe? I’m struggling with two different issues: It seems that no matter what I do, I …
Dear Crucial Skills, Could you please help me understand the practical use of the crucial accountability skill “CPR” for front-line supervisors on a manufacturing floor? It seems somewhat abstract to them when dealing with specific violations and our progressive discipline procedure. Signed, Real World Dear Real World, I’d love to help. CPR is a skill …
Dear Crucial Skills, I want to make use of crucial conversations skills, but I see that they are almost entirely geared toward management roles. How do these skills apply to situations with our “superiors” rather than with others who report to us? Signed, Looking Up Dear Looking Up, We have some terrific news for you! …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, As the business development manager for a large law firm, I coach my lawyers on how to develop relationships with potential clients. They frequently come to me because they’ve …
Dear Crucial Skills, I have three direct reports who are very loyal and hardworking supervisors. These employees have worked for the organization for over twenty years. They have also held down the fort during my and my predecessor’s lengthy absences. I have recently hired a fourth supervisor with better leadership skills. I would like to …
